LEGAL REFERENCE

Your Privacy Comes First

We handle your account details, payment history and personal data with the same care you'd expect from a platform built for Indonesia. This policy explains exactly how we...

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tc hainan Your Privacy Comes First

How We Protect Your Information

tc hainan collects personal information — your name, email, phone number and payment details — only to set up your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your lobby experience secure. We encrypt all transactions, never sell your data to third parties, and comply with data protection standards in supported regions. Your account balance, betting history and withdrawal

records stay private and visible only to you. We use cookies to remember your preferences and login state, and we may contact you about account activity or promotions you've opted into.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any concerns about how we handle your data, account access requests or deletion inquiries.

Live Chat

Open the chat widget in your account dashboard to speak with our team about privacy settings, data requests or account security in real time.

Account Settings

Manage your privacy preferences, communication opt-outs and data visibility directly from your account dashboard under Privacy & Security.

WHY THIS PLATFORM

Why Your Data Is Safe With Us

Encryption Standard

All deposits, withdrawals and account logins use industry-standard SSL encryption so your DANA, OVO, GoPay and QRIS transactions stay encrypted end-to-end.

No Third-Party Sales

We never sell, rent or share your personal information with marketing firms, data brokers or unrelated businesses — period.

Regular Audits

Our security infrastructure is reviewed quarterly by independent auditors to catch vulnerabilities and ensure compliance with data protection frameworks.

Secure Payment Partners

DANA, OVO, GoPay and QRIS transactions flow through PCI-DSS certified payment gateways that meet Indonesia's financial data standards.

Account Access Control

Two-factor authentication, password recovery and login alerts let you control who accesses your account and when.

Data Retention Limits

We keep your personal data only as long as needed to run your account and comply with local law; you can request deletion anytime.

Privacy Across Our Platform

Live Casino Tables
Your table history, bet amounts and session logs are encrypted and visible only to you; dealers and other players never see your account balance.
Slot Lobbies
Spin history and winnings are tied to your account alone; we don't track which games you play for marketing purposes without your consent.
Sportsbook Markets
Your betting slips, odds selections and payout records stay private; we don't share your sports preferences with third-party analytics firms.
Mobile & Desktop
Whether you log in on your phone or desktop, the same encryption and privacy controls apply — no data downgrade on mobile.
Payment Methods
DANA, OVO, GoPay and QRIS transaction details are handled by certified payment processors; we store only confirmation IDs, not card numbers.
Account Closure
When you close your account, we delete personal data within 30 days except where law requires us to keep records for compliance.
Cookie & Tracking
We use session cookies to keep you logged in and preference cookies to remember your lobby layout; you can disable non-essential cookies anytime.
QUICK SIGNAL

What This Policy Covers

Account Setup When you open an account, we collect your name, email...
Deposit & Withdrawal Your DANA, OVO, GoPay and QRIS transactions are processed securely...
Lobby Activity We log which games you open, how long you play...
Communication We send account alerts, promo updates and support messages to...
Device Information We collect your IP address, browser type and device model...
Legal Compliance We retain account data, transaction records and identity verification documents...

Privacy Policy Questions

We keep your account information as long as your account is active. After closure, we retain transaction records for seven years to comply with Indonesian financial regulations, then delete personal details within 30 days unless law requires otherwise.

Yes. Email [email protected] with a data request and we'll send your account export within 14 days. To delete your account and associated data, use the Account Closure tool in your dashboard; we'll process it within 30 days.

No. We never sell your data to marketers or data brokers. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-prevention services and legal authorities when required by law.

All payment transactions use SSL encryption and PCI-DSS certified gateways. We never store your full payment credentials; payment partners handle sensitive data directly and we keep only transaction confirmations.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we'll notify affected users within 72 hours with details of what was compromised and steps to secure your account.

Yes. Essential cookies (login, security) are required to use your account, but you can disable marketing and preference cookies in your browser settings or our Privacy & Security dashboard.

Email [email protected] with 'Privacy Request' in the subject line, use live chat in your account dashboard, or mail a written request to our registered office. We respond within 14 business days.